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Frequently Asked Questions
What languages do you write in?
We only create content in English.
Are the posts the same for all platforms?
If you have a subscription for 3 posts/week and 2 social media platforms, we will make 3 post concepts which we then optimize for both social media platforms.
Do we or you come up with the post ideas?
Both! If you have specific posts you want, then we will make them. If not, then we’ll come up with great post ideas that fit your business.
Can I approve the posts before they are posted?
Yes, you review the posts before they are scheduled for publishing. You also have the chance to leave feedback on every post so that we can learn week over week.
What if I don't like a post?
We are happy to provide revisions for the posts.
Can I provide my own photos?
Yes, you can upload your photos so that we can use them in the designs. If you don’t have images, we’ll use great stock photos or illustrations instead.
Can I use my own scheduling software?
Yes! We can also automatically add the posts to your existing social media scheduling software, such as Buffer or Socialpilot.
Do I need to sign a contract?
No, there is no contract to sign, and you can cancel your subscription at any time.
How can I contact you?
There are several ways to contact us.
- Chat (simply click the chat icon at the bottom left of the screen)
- Email us at contact@socialsmithy.com
- Schedule a phone call here
I'm still not sure, can I try it out risk-free?
We are certain you will be happy with the content we provide. But if you cancel and request a refund within 14 days of signing up, we’ll return your initial payment – no questions asked.
14-day money back guarantee
If for some reason you are not satisfied with our services, we will return your money within 14 days after your initial purchase, no questions asked.
